FREQUENTLY ASKED QUESTIONS

YOU DO NOT USE THE TERM “TAXI”, WHY?

Although the core features of RideOnTime may resemble to standard taxi services with the only difference of being on two wheels, a number of major differences compared to licenced cabs limit the use of certain terminology. We are not allowed to refer to our business using any of the following terms: taxi-motorcycle, taxi-motor, taximotor, motorcycle-taxi, motor-taxi, motortaxi to avoid confusion among the potential customers. Since RideOnTime is not subjected to the same regulations that are mandatory to meet by traditional 4-wheeled taxis (e.g. use of a taxi meter, certain paint job, vehicle specifications etc), we are not allowed to offer our services on an ad-hoc basis directly to people on the street but only through pre-booking. This is the reason why you cannot hail us on the street and we are not allowed to wait and park at the dedicated taxi bays either. Those are for the licenced taxis only. But we are happy to pick you up after prior booking either by phone, email or by filling the booking form on this website.

WHO CAN USE RIDEONTIME?

The RideOnTime experience is open for literally everyone, however a few conditions apply. You must be tall enough (regardless of your age) to reach the passenger footrest with your both feet while seated behind the driver. You cannot be under the influence of any drugs or alcohol, and you cannot have any physical condition (handicap or injury) that prevents you to ride a motorbike.

YOU SEEM TO BE MORE EXPENSIVE THAN REGULAR TAXIS OR CHAUFFEUR SERVICES, WHY?

Time is money. Our fares represent the quality of the offered service and they are also in line with the value of your saved time in your daily schedule. Most of our customers consider that time saving and the benefits of a reduced duration (a level of stress) getting from A to B using RideOnTime outweighs the slightly higher costs of the service and it is significantly more profitable when compared to traditional transportation methods. RideOnTime guarantees the performance of a fast and reliable service arriving on time whatever the place and the schedule of your meeting or your flight. Picture yourself being able to reach the airport in maximum 30 minutes (or less) from any part of the city regardless of the traffic conditions. No more departing too early from your meeting, or skipping Q&A at the end of a workshop or presentation due to the usual time constraints.
In addition, your safety and comfort is our prime concern, that requires modern equipment, safety gear and frequent revision of our fleet (in every six-eight weeks).

HOW MUCH DOES IT COST?

Within the city limits of Budapest we use a series of fixed prices (including peak hours and off-peak hours rates) for transparency and predictability reasons regardless of the distance travelled within the given zone. by this rationale the farther you go the more time and money you save compared to regular taxis or chauffeur services. Airport transfers are also provided on a fixed rate. If you need to reach locations outside of Budapest please contact us for a quote. These instances are subject of distance-based calculations. For more details please refer to our current rates under the “Pricing” menu.

HOW CAN I PAY FOR MY JOURNEY?

We take cash as well as all major credit and debit cards, Visa, Mastercard and Maestro. You are also welcomed to open an account with us. For more details see the “Payment” page.

I HAVE NEVER RIDDEN A BIKE BEFORE, IS THAT A PROBLEM?

Not at all, before taking-off your driver will instruct you about all the basics of being a passenger on a motorbike. Also, if you are not sure whether you would like our service you may have the option of a 5-minute demo ride completely free of charge giving you a taste of the experience. Then you can decide whether you want to use RideOnTime or not.
Please note that this feature requires pre-booking too and is based on availability. It also has lower priorities if there is a potential conflict with an already booked journey.

CAN I WEAR MY REGULAR CLOTHES?

Absolutely, you can dress as you would normally. Wear whatever you would to stay comfortable if standing outside for 5 minutes at the time you are travelling. For more details see the “Clothing” page.

DO YOU PROVIDE ALL THE EQUIPMENT I’LL NEED?

Yes, from top to toe. For more details see the “Clothing” page.

ARE THERE ANY SPECIFIC PRECAUTIONS TO BE TAKEN BEFORE MY RIDE?

Just like when you travel with a traditional taxi, you do not have to take any precautions to use our service. We provide you with all the necessary equipment and instructions to make you feel perfectly comfortable and safe (mandatory: helmet, jacket, gloves, optional: rain gear and a protective apron to keep you warm and dry. You are guaranteed to reach your destination in an impeccable state. Your only worry should lie with your hair style.

WILL MY HAIR LOOK OK AFTER A TRIP WITH RIDEONTIME?

It all depends on your hair style. Wearing of the helmet, a mandatory piece of your safety gear, does not guarantee lasting sophisticated hairstyles.

HOW DO YOU GUARANTEE THE EQUIPMENTS’ HYGIENE?

All our equipment (jacket, apron, gloves, helmet) are regularly cleaned with viricidal, bactericidal and fungicidal disinfectants. In addition, the helmet’s internal hygiene is guaranteed by fabric head-covers that are replaced  after each use. Furthermore, before each trip the driver will provide you with a standard hydro-alcoholic gel to wash your hands (obligatory before putting the gloves on). Optionally face masks are also available for you should you worry about the quality of air while on the move.

CAN I TAKE A RIDE WITH YOU WEARING A SKIRT?

Yes of course. Once on the motorcycle you will be provided with an apron covering your legs and feet discretely.

CAN I USE YOUR SERVICES IF IT RAINS?

For safety reasons in case of heavy thunder storms and torrential conditions we might suspend our service temporarily. During regular rain, we will offer you the appropriate equipment (raincoat, helmet, gloves and waterproof apron for your legs). The clothing we provide you is enough to stay warm and dry whatever the weather is (except for vis mayor conditions).

CAN I USE YOUR SERVICES IF IT’S COLD?

Due to seasonal conditions and for safety reasons, RideOnTime provides its services from March till November. We are prepared to tackle any extremities in terms of ambient temperature during these months and to keep you warm during your trip. We achieve this by donning you the necessary additional layers of protective gear.

HOW MUCH LUGGAGE CAN I TAKE WITH ME?

The bike can carry quite a lot both on the custom-made rear luggage rack and in the side panniers. Standard sized carry-on suitcase, laptop case, handbag, purse, camera bag, backpack you name it. We can fit them all. For more details please refer to the “Luggage” page.

WILL MY LUGGAGE GET WET IF IT’S RAINING?

No, we carry waterproof covers for items strapped to the luggage rack.

WHAT HOURS DO YOU OPERATE?

Our normal trading hours are Monday to Friday 06:30 am to 6:30 pm.

CAN I BOOK A BIKE FOR USE OUTSIDE OF YOUR NORMAL TRADING HOURS?

Yes, but please be advised that an additional premium will be charged for such instances. For more details see our current rates.

CAN I BOOK A MOTORBIKE WITH DRIVER FOR A FEW HOURS OR MORE?

Absolutely yes! You can book a motorbike for any duration that pleases you (1h, 2h, half a day (4h), a full day (8h) or even for several days). For more information and details please contact us.

CAN I ORDER A PICK-UP DIRECTLY TO THE TRAIN/BUS STATION OR TO THE AIRPORT?

If you have made booking online or via phone, our rider will be waiting for you at the exit of the station or the airport.
Alternatively, You can also call us during your flight or upon your arrival, but due to capacity reasons we cannot guarantee you an immediate assistance. We strongly recommend booking in advance.

WHAT SHOULD I DO IF MY PLANE OR TRAIN IS BEHIND SCHEDULE?

In case of delay, call us as soon as possible at +36-30-318-9328 or drop us an email so that we could modify your booking. We can also monitor the status of your flight real time and adjust our schedule accordingly.

CAN I CHOOSE ANY DESTINATION?

Even though we operate our service in and around Budapest and Pest county, we are also opened to meet other needs, covering most of Hungary.

I AM IN A HURRY WITH NO PREVIOUS BOOKING, WHAT CAN YOU DO FOR ME?

We do our best to minimise your waiting time, however due to current capacity limitations we may not be able to help you. But it’s always worth a try.

HOW MUCH NOTICE DO YOU NEED FOR BOOKINGS?

The more notice you give the better, normally we need at least 60 minutes notice (based on availability) but it’s always worth calling at the last minute.

DO YOU RESPECT TRAFFIC RULES?

Our mission is to bring you to your destination safely while entirely respecting the traffic rules.

DO YOU HAVE THE PROPER INSURANCE TO CARRY ME?

Of course, You and your properties are well covered during your trip with RideOnTime, and we’re also licensed by the National Transport Authority. For more details see the “Insurance” page.

ARE YOUR RIDERS SAFE?

Yes, your safety is our prime concern. For more details please see the “Rider” page.

IS RIDEONTIME SAFE?

We have done all in our capacity to ensure that you will be as safe as possible on our bikes, starting from the custom-made passenger back-rest all the way to the protective clothing, to the abs system and to our licenced and regularly evaluated riders.

CAN I TALK TO THE RIDER WHILE THE BIKE IS MOVING?

Yes, the helmet integrated intercom system allows two-way communication between you and your rider. For more details please see the “Intercom/phone” page.

CAN I USE MY MOBILE PHONE ON THE BIKE?

Yes, your helmet-integrated intercom system can connect to your phone via Bluetooth, thus allowing you to keep in touch with your business partners while on the move. The onboard free and unlimited Wi-Fi is also to serve your convenience. For more details see the “Intercom/phone” page.

WHAT TYPE OF MOTORCYCLES DO YOU USE AND WHY?

We use one of the world’s most renowned sports-touring bike, the Yamaha FJR 1300 with ABS, Unified Braking System and adjustable suspension. Its slickest design in its category makes it an excellent choice for manoeuvring in congested streets and filtering through dense traffic. Its powerful engine offers great accelerations (if needed), and several compartments can carry hand luggage, a bag and a laptop. For more details see the “Bike” page.

CAN I GET MORE DETAILS?

Please contact us by e-mail at istvan@rideontime.eu or call us at +36 30 318 9328